Shipping policy

Last updated: October 15, 2026

Free shipping in the US

Every order shipped within the United States ships free, tracked and insured.

Processing time

In-stock orders are dispatched within 48 hours of being placed. Orders placed on a Saturday, Sunday or US public holiday are dispatched within 48 hours of the next business day.

Pre-orders (including the Steel Edition) ship by the date shown on the product page when you order. The same date is printed on your order as "Ships by". If your order includes both in-stock and pre-order items, we may ship the in-stock items first, at no extra cost.

Delivery times

The estimated delivery window for US orders is 4 to 7 days from the date you order. Your exact window is shown on the product page and in your cart before you check out. Delivery times are estimates from the carrier and can be affected by weather, holidays and carrier delays.

International orders

We also ship to Canada, Australia and Thailand. Shipping cost and estimated delivery time for these countries are shown at checkout. Import duties, taxes and customs fees are not included in the price and are the buyer's responsibility. If a package is refused because these charges were not paid, the refund will not include the shipping cost.

Tracking

We email you a tracking number as soon as your order ships. Larger orders may arrive in more than one box. Each box has its own tracking number, and we send you all of them.

Shipping address

Please check your address at checkout. To change it, email support@trycrunchy.com within 12 hours of ordering; once an order has shipped, we cannot redirect it. If a package comes back to us because the address was incorrect or incomplete, or because it was refused or not collected, we will reship it after you pay the new shipping cost, or refund your order minus the shipping costs we paid.

Lost, late or damaged packages

• Arrived damaged: email us within 7 days of delivery with photos of the box and the item. We send a replacement at no cost to you.
• Tracking has stopped moving: if tracking has not updated for 7 business days, email us. We open a trace with the carrier, and if the carrier confirms the package is lost, we send a replacement at no cost, or a full refund if the item is out of stock.
• Marked delivered but not received: check around your property, your mailbox and with neighbors, and allow 48 hours, because carriers sometimes mark packages delivered early. If it still has not turned up, email us within 14 days of the delivery scan and we will open a claim with the carrier.

Cancellations

Orders, including pre-orders, can be cancelled before they ship under the terms in our Refund Policy.

Contact

Questions about your delivery? Email support@trycrunchy.com with your order number and we will reply within 1 business day.